Refund Policy

At Express Market, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive refund policy in place to ensure your satisfaction.

Our refund policy allows you to return eligible items within 07 days of purchase for a full refund. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

We strive to make the refund process as seamless as possible. Here's how it works:

1. Contact our customer support team: If you wish to initiate a refund, please reach out to our customer support team via email or phone. They will guide you through the process and provide you with a return authorization number.

2. Pack the item securely: Once you have received the return authorization number, carefully pack the item in its original packaging, ensuring that it is well-protected to prevent any damage during transit.

3. Ship the item back to us: Use a reliable shipping service to send the item back to us. Please note that the cost of return shipping will be your responsibility, unless the item is defective or damaged upon arrival.

4. Receive your refund: Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to reflect in your account.

It's important to note that certain items are not eligible for a refund. These include perishable goods, intimate or sanitary products, and personalized items. Additionally, any item that is not in its original condition or is missing parts for reasons not due to our error will not be eligible for a refund.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.